STUKSTOF (Pty) Ltd
Last Updated: April 2026
At STUKSTOF, many of our products are custom-made, personalised, or produced on demand. Because of this, we ask customers to please read our Returns & Refund Policy carefully before placing an order.
This policy is aligned with the Consumer Protection Act (CPA) of South Africa.
Quick Return Summary
Faulty or damaged items may qualify for replacement or refund
Incorrect items sent by STUKSTOF will be corrected
Personalised or custom-made items cannot be returned for refunds or exchanges
Sale or clearance items cannot be refunded or exchanged
Issues must be reported within 48 hours of delivery
Returned items must be unused and in original packaging
1. Personalised & Custom-Made Products
Personalised, made-to-order, or customised products are non-refundable and non-returnable unless:
- The item is faulty
- The item arrived damaged
- The incorrect item was supplied
- There was a printing, spelling, or design error caused by STUKSTOF
This includes, but is not limited to:
- Custom names
- Wedding dates
- Personalised text
- Uploaded artwork
- Custom colour requests
- Team or group apparel
- Event apparel
- Sublimation products
- Made-to-order garments
As each custom item is produced specifically for your order, we cannot accept returns based on:
- Incorrect sizing selected by the customer
- Change of mind
- Preference changes
- Minor colour variations
- Customer spelling or artwork submission errors
2. Customer Responsibility
Customers are responsible for ensuring that all submitted information is correct before checkout, including:
- Names
- Dates
- Sizes
- Colours
- Artwork uploads
- Spelling
- Design selections
Please double-check all information carefully before placing your order.
3. Order Changes & Cancellations
If you need to make changes to your order, please contact us within 24 hours of placing the order.
While we will always try assist where possible, changes cannot be guaranteed once production has started.
Email: diens@stukstof.co.za
4. Standard Returns
Non-personalised items may qualify for return within 7 days of delivery provided that:
- The item is unused
- The item is unworn
- The item is in original condition
- Original packaging is included
- The item is not marked as sale or clearance stock
Once approved, customers may receive:
- An exchange
- Store credit
- A refund where applicable
5. Faulty, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
To process the issue, we may request:
- Your order number
- Clear photographs of the item
- Photographs of packaging
- A description of the issue
If approved, STUKSTOF may:
- Replace the item
- Repair the item
- Offer store credit
- Process a refund
The resolution provided will be at the discretion of STUKSTOF depending on the nature of the issue.
6. Sizing Disclaimer
Customers are responsible for reviewing sizing information before placing an order.
As many STUKSTOF items are custom-made or produced on demand, incorrect sizing selection does not qualify as a product fault and may not qualify for return or exchange.
7. Product Colour Variations
We do our best to display product colours accurately.
However, actual colours may vary slightly due to:
- Screen settings
- Device displays
- Photography lighting
- Printing processes
- Fabric variations
Minor colour differences do not qualify as faults.
8. Sale & Promotional Items
Sale, discounted, promotional, clearance, or limited-release items are non-refundable and non-exchangeable unless faulty.
9. Shipping & Courier Delays
Delivery timelines provided are estimates only.
STUKSTOF is not responsible for delays caused by:
- Courier providers
- Weather conditions
- Public holidays
- High-volume periods
- Loadshedding
- Manufacturing delays outside our control
10. Return Shipping
Where a return is approved:
- Customers may be responsible for return courier costs unless the product is faulty or incorrect
- Returned items remain the customer’s responsibility until received by STUKSTOF
We recommend using tracked courier services.
11. Refund Processing
Approved refunds may take between 5–10 business days to reflect depending on your payment provider or banking institution.
Refunds will be processed via the original payment method where possible.
12. Contact Us
For any returns, exchanges, or order-related queries, please contact:
STUKSTOF (Pty) Ltd
diens@stukstof.co.za
www.stukstof.co.za